Refund policy
Last updated [date]
Draft for review. This is a plain-English structure written from how the service works on this site. It is not legal advice, and the bracketed items need your company details before publishing.
What this policy covers
This policy applies to paid subscriptions to Rao Academy bought through this site or the parent app. Worksheets on this site are free and need no payment or signup.
It sits alongside our terms and conditions and does not affect your rights under Indian consumer law.
The free week
New families get the first week free and no card is needed to begin. Nothing is charged, so nothing needs refunding.
One free trial per child.
How billing works
Plans are per child, billed monthly in Indian rupees, and renew automatically on the same date each month until you cancel.
Prices shown on the pricing section include applicable taxes unless stated otherwise.
Cancelling
You can cancel at any time from the parent app. Cancellation stops the next renewal.
Access continues until the end of the period you have already paid for. Your child’s progress is kept for [retention period] in case you return.
When we refund in full
If you cancel within [X days] of a charge and your child has not used the service in that period.
If we charged you in error, charged twice, or charged after you had cancelled.
If we withdraw the service, or cannot provide it for more than [X consecutive days] for reasons within our control.
When we refund in part
If a mentor was unavailable for a sustained period, we credit or refund the affected weeks pro rata.
[Any other pro-rata cases you want to commit to.]
When we do not refund
Part-used months where the service was available and working.
Accounts closed by us for a breach of the terms, such as sharing an account outside one household.
Problems caused by your device or internet connection.
How to ask for a refund
Write to [email address] with the parent name, child name and the date of the charge, or message us on WhatsApp at [number].
We aim to reply within [response time] and to decide within [decision time].
How refunds are paid
Refunds go back to the original payment method. Banks usually take [X working days] to show the money.
We do not refund to a different card, account or person.
Failed payments
If a renewal payment fails we retry for [X days] and email you. Access pauses after that and resumes as soon as payment succeeds.
Price changes
If we change prices we will tell you at least [notice period] before the change affects your renewal, and you may cancel before then.
Contact us
Write to [email address], message us on WhatsApp at [number], or post to [registered address].