Privacy policy

Rao Academy is operated by [legal entity name], registered at [registered address], India ([CIN / GST number]). This policy explains what we do with your information and your child’s.

You can reach us at [email address] or [phone number].

Account details you give us: your name, email address, phone number, and the city you are in.

Your child’s first name, grade, board and the subjects they study. We do not ask for a full date of birth, address or school ID.

Payment details are entered with our payment provider. We store only the last four digits of the card and the payment status, never the full card number.

Answers submitted, time spent, lessons opened, scores and mastery levels. This is what the weekly report is built from.

Technical information needed to run the service: device type, browser, IP address and error logs.

To run the service: build your child’s plan, mark their work, and produce your reports.

To let the assigned mentor review the week and write their note.

To take payment, prevent fraud and meet our legal and tax obligations.

To contact you about your account, your child’s progress, and changes to the service.

We do not sell personal data, and we do not share it with advertisers.

There are no advertisements in the product and no third-party ad tracking in lessons.

We do not use your child’s work to train third-party AI models. [Confirm or amend if this changes.]

Service providers who help us run the product: hosting, email delivery, payments and analytics. They act on our instructions and may not use the data for their own purposes. Current providers: [list].

Anyone we are required to share with by law, regulation or court order.

If the business is sold or reorganised, the new owner, on the same terms as this policy.

We use cookies to keep you signed in and to remember preferences. These cannot be switched off without breaking the service.

We use [analytics provider] to understand which lessons work. You can opt out of analytics cookies at [link].

Account and learning records are kept while your subscription is active and for [retention period] after it ends, so that you can return without losing your child’s progress.

Billing records are kept for [statutory period] to meet tax and accounting rules.

You can ask us to delete earlier than that, and we will unless we are required to keep it.

You can ask for a copy of the information we hold, correct it, or ask us to delete it.

You can withdraw consent, close the account, and ask us to stop sending updates at any time.

Write to [email address] and we will respond within [response time].

Data is encrypted in transit and at rest, access is limited to staff who need it, and mentors see only the children assigned to them.

If a breach affects you, we will tell you and the relevant authority as the law requires.

Under Indian data protection law you may raise a complaint with our grievance officer: [name], [email address], [phone number], [address]. We will acknowledge within [response time].

We may update this policy. If a change materially affects you, we will tell you by email or in the app at least [notice period] before it takes effect.